(Excerpt from discussions initiated by Pervara Kapadia, Independent Social Media Marketing Consultant in the ‘Marketing Pundit’ group on Linkedin.com)
Check out http://pervarakapadiaatmoney.blogspot.com/2010/09/how-to-tackle-negative-comments-while.html
Trishma Singh wrote:
The only idea that comes to my mind when I first read this discussion topic is to follow the "get well soon therapy" approach of the Hindi movie: Lage Raho Munnabhai ... gift a bouquet of roses to the person who cant understand your viewpoint.
One cannot get everyone to accept and conform to one's viewpoint.
The negative comments can also be tackled by supporting and winning the influence of those community-members who are posting/ commenting in the affirmative.
Pervara Kapadia wrote:
Absolutely Trishma, I would agree with you that the rest of the people in the group would also understand and be able to counter the negative comments. On a lighter note yes send them a bouquet.
Deep Banerjee wrote:
@Trishma: I love the way you expressed it all and the suggested solution. You deserve a hug ....:))
However, some people have a very nasty habit of posting derogatory negative comments. These creeps flare up even more when they realize that their back is to the wall and have been reduced to a minority vis-a-vis community-members who are posting/ commenting in the affirmative.
Showing posts with label Social Media Marketing. Show all posts
Showing posts with label Social Media Marketing. Show all posts
Monday, September 20, 2010
Sunday, September 12, 2010
Has any of the Healthcare Service Providers in India embraced Social Media Marketing, whatever may its objective be?
Has any of the Healthcare Service Providers in India embraced Social Media Marketing, whatever may its objective be? (Excerpt from discussions initiated by Deep Banerjee, Marketing Support Consultant, Marketingpundit.com in the ‘Marketing Pundit’ group on Linkedin.com)
Please cite vivid examples and share additional insights which we may not be aware of. If you have chanced upon such examples on the internet, let's have a summary of the SMM efforts along with a hyperlink of the same, if possible.
Deep Banerjee wrote:
The same message was posted by me on my Facebook wall inviting more feedbacks. My young friend Trishma Singh, a fresh b-school passout and presently a trainee with Novartis India Ltd sent me the following link http://www.facebook.com/letsdecongest?v=wall&ref=ts . The link takes you to an wonderful Social Media Marketing initiative 'Lets Decongest' by Otrivin, an OTC brand from Novartis India. Although Otrivin is not a Healthcare Service Provider, nevertheless its a great initiative by a brand from the healthcare category and it deserves an applause.
Please cite vivid examples and share additional insights which we may not be aware of. If you have chanced upon such examples on the internet, let's have a summary of the SMM efforts along with a hyperlink of the same, if possible.
Deep Banerjee wrote:
The same message was posted by me on my Facebook wall inviting more feedbacks. My young friend Trishma Singh, a fresh b-school passout and presently a trainee with Novartis India Ltd sent me the following link http://www.facebook.com/letsdecongest?v=wall&ref=ts . The link takes you to an wonderful Social Media Marketing initiative 'Lets Decongest' by Otrivin, an OTC brand from Novartis India. Although Otrivin is not a Healthcare Service Provider, nevertheless its a great initiative by a brand from the healthcare category and it deserves an applause.
Writing correct English is absolutely important for success in Social Media Marketing
Writing correct English is absolutely important for success in Social Media Marketing. What do you'll have to say? (Excerpt from discussions initiated by Deep Banerjee, Marketing Support Consultant, Marketingpundit.com in the ‘Marketing Pundit’ group on Linkedin.com)
Deep Banerjee wrote:
I just read a nice and relevant article http://bit.ly/dw3ixV
Pervara Kapadia wrote:
Hi Deep thanks for the article. It brought me to the fact that our English went hey wire with the commencement of emails. In fact proper letter drafting and addressing people correctly went for a toss. Add to this with SMS we are totally out of proper English. And what’s more we have a new language 'what say d'huh!'. 'tks for d article' and so on...
Avijit Roy wrote:
The genesis of social media marketing lies on correct English otherwise you won't feel like reading it as it looses its sanctity.
Deep Banerjee wrote:
Dear Pervara & Avijit, just after the CBSE/ ISC results were announced in mid 2010, I paid a customary visit to a couple of schools in Kolkata. During the course of my discussion with a lady principal & some teachers in a school, I asked them about the secret of 90%+ average marks being scored by most students.
Somebody said that the instructions for awarding marks are very clearly laid out. For example: Macbeth by William Shakespeare is passe. Even if the child writes 'Sex'+'Pear', full marks need to be awarded. This is not a story that I've fabricated.
We are backdated or outdated. What say?
Pervara Kapadia wrote:
A very good question Deep. Infact the recent talk about changing the percentage system to grade system itself had gone through so much of criticism. Remember? So yes we perhaps are a scared people who do not wish to move ahead too fast.
But if you see we as a country are very re-active not proactive. We are not having the forecast though trust me we do not lack it if we encourage it. See for instance any calamity it will be attended to. But we will never be prepared for it.
Trishma Singh wrote:
Flawless communication is the soul of Marketing. English, no doubt, is extremely important when it comes to social-media marketing. What we fail to understand here is that clear, concise and fluid communication in our local languages is slowly emerging as the next big tool in this arena ... what with google, facebook being offered in hindi, tamil, etc.
Pervara Kapadia wrote:
So true Trishma. In fact we need to follow the brand that we are working on. The Brand Personality is critical. While correct English is a prerogative, talking with the consumer in the brand language is also important. Add to this as you have rightly shared consumer language and attitude / behavior is also crucial to know how you should converse.
Rahul Sinha wrote:
I believe that the most important attribute in any marketing is telling the recipient what you wish to say - simply and emphatically. If this can be done by even a sign/ symbol or mnemonic, it is fine. Many a times, a smiley can do the job. After all you are able to follow road directions across the world thru road signs and you can understand most of the traffic signs innately. Simplicity is needed rather than right grammatical knowledge.
Deep Banerjee wrote:
I just read a nice and relevant article http://bit.ly/dw3ixV
Pervara Kapadia wrote:
Hi Deep thanks for the article. It brought me to the fact that our English went hey wire with the commencement of emails. In fact proper letter drafting and addressing people correctly went for a toss. Add to this with SMS we are totally out of proper English. And what’s more we have a new language 'what say d'huh!'. 'tks for d article' and so on...
Avijit Roy wrote:
The genesis of social media marketing lies on correct English otherwise you won't feel like reading it as it looses its sanctity.
Deep Banerjee wrote:
Dear Pervara & Avijit, just after the CBSE/ ISC results were announced in mid 2010, I paid a customary visit to a couple of schools in Kolkata. During the course of my discussion with a lady principal & some teachers in a school, I asked them about the secret of 90%+ average marks being scored by most students.
Somebody said that the instructions for awarding marks are very clearly laid out. For example: Macbeth by William Shakespeare is passe. Even if the child writes 'Sex'+'Pear', full marks need to be awarded. This is not a story that I've fabricated.
We are backdated or outdated. What say?
Pervara Kapadia wrote:
A very good question Deep. Infact the recent talk about changing the percentage system to grade system itself had gone through so much of criticism. Remember? So yes we perhaps are a scared people who do not wish to move ahead too fast.
But if you see we as a country are very re-active not proactive. We are not having the forecast though trust me we do not lack it if we encourage it. See for instance any calamity it will be attended to. But we will never be prepared for it.
Trishma Singh wrote:
Flawless communication is the soul of Marketing. English, no doubt, is extremely important when it comes to social-media marketing. What we fail to understand here is that clear, concise and fluid communication in our local languages is slowly emerging as the next big tool in this arena ... what with google, facebook being offered in hindi, tamil, etc.
Pervara Kapadia wrote:
So true Trishma. In fact we need to follow the brand that we are working on. The Brand Personality is critical. While correct English is a prerogative, talking with the consumer in the brand language is also important. Add to this as you have rightly shared consumer language and attitude / behavior is also crucial to know how you should converse.
Rahul Sinha wrote:
I believe that the most important attribute in any marketing is telling the recipient what you wish to say - simply and emphatically. If this can be done by even a sign/ symbol or mnemonic, it is fine. Many a times, a smiley can do the job. After all you are able to follow road directions across the world thru road signs and you can understand most of the traffic signs innately. Simplicity is needed rather than right grammatical knowledge.
Sunday, August 15, 2010
Forget ROI .... extent of 'engagement' is most important in Social Media Marketing
The success of SMM is absolutely dependant on the extent of Customer/ Consumer Engagement.
For example, the kind of discussions that take place on this Linkedin Group by Windchimes "Indian Social Media Landscape" is ample proof of its success. The group has generated a lot of interest across the globe. Don't worry about quantitative & qualitative aspects.
Kaya Skin Clinic is still not generating profits. Nevertheless, the brand has successfully managed to connect very well with its target audience through the Social Media. With this kind of buzz all around, profits is just a matter of time. Their spend on Social Media, I'm sure is just a very small fraction of its overall marketing budget.
Another company doing great on the Social Media is Mahindra&Mahindra for their beast named Scorpio and also for Xylo and Bolero. Check them out on Facebook. They have redefined what customer engagement means.
In July - August2009, I promoted a Bengali feature film "Angshumaner Chhobi" thro' the Social Media, a first ever serious effort in Bengali cinema. In a short span of 4 - 5 weeks, there were over 25,000 interactions. The film got nominated for the prestigious Anandalok Puroshkar & went on to win awards at various film festivals.
What do readers have to say?
For example, the kind of discussions that take place on this Linkedin Group by Windchimes "Indian Social Media Landscape" is ample proof of its success. The group has generated a lot of interest across the globe. Don't worry about quantitative & qualitative aspects.
Kaya Skin Clinic is still not generating profits. Nevertheless, the brand has successfully managed to connect very well with its target audience through the Social Media. With this kind of buzz all around, profits is just a matter of time. Their spend on Social Media, I'm sure is just a very small fraction of its overall marketing budget.
Another company doing great on the Social Media is Mahindra&Mahindra for their beast named Scorpio and also for Xylo and Bolero. Check them out on Facebook. They have redefined what customer engagement means.
In July - August2009, I promoted a Bengali feature film "Angshumaner Chhobi" thro' the Social Media, a first ever serious effort in Bengali cinema. In a short span of 4 - 5 weeks, there were over 25,000 interactions. The film got nominated for the prestigious Anandalok Puroshkar & went on to win awards at various film festivals.
What do readers have to say?
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